Refund policy

Earrings are final sale. If your earrings arrive broken, or break within one week of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. Please note: we do our best to provide quality earrings. However, because polymer clay earrings are made by hand, minor imperfections are inevitable. We do not refund or exchange earrings for minor imperfections, including minor color variations from images, but know we wouldn’t send something that wasn’t up to our standards. We are unable to cancel any orders once they are processed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at magnoliadesigncompanyal@gmail.com. Please note that returns will need to be sent to the following address: 106 Lakeview Drive, Homewood, AL 35209 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

You can always contact us for any return question at magnoliadesigncompanyal@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Because polymer clay earrings are made by hand, minor imperfections are inevitable. We do not refund or exchange earrings for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards.

We are unable to cancel any orders once they are processed and/or shipped.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at magnoliadesigncompanyal@gmail.com.

 

First Class and standard international shipping are uninsured. Please note, if your package becomes lost with one of the economy shipping options, we are not responsible for refunding/canceling the order. You will need to reach out to your local postal service to locate your package.

 

Expedited shipping options (UPS/DHL and Priority) all come with insurance. If your package becomes lost with an expedited shipping option, it would be best to reach out to the carrier to process a claim.